Please read these terms and conditions carefully before purchasing a course. The student purchasing a course must be at least 18 years old, and by paying for the course accepts these terms and conditions. If you have any questions or concerns, you may contact us on enquiry@meditrain.co.nz or 0800 084 543.

Course fee and payment

Public course fee and payment

The course fees are as set out on our website.
Full payment is required prior to the course date unless otherwise agreed in writing.
Payment can be made by online banking, credit card, cash or EFTPOS. In some circumstances, payment on the course day maybe accepted by prior arrangement. Companies with an approved account may be eligible for invoicing under agreed terms.
For company accounts, full payment is due by the 20th of the following the month in which the course was booked.

Onsite Group course fee and payment

The course fees are as set out on our website or as agreed by MediTrain in advance.
Full payment is due by the 20th of the following the month in which the course was provided. A $500 deposit is required prior to the course date.

We may apply a 10 per cent penalty to any amounts still unpaid 90 days after their due date. All debt collection fees incurred by hiring a third party will be paid by the customer.

Course cancellation and refund

Public course cancellation and refund

Provided you notify MediTrain at least 48 hours before the course date, we will reschedule your booking to another course one time. After that, we will charge 50% of the course fee.
If you do not notify MediTrain at least 48 hours prior to the course date, 50% of the course fee will be charged.
50% of the course fee will be charged for a no-show.
When the course is cancelled due to circumstances out of our control, we will reschedule your booking with no extra cost or provide a full refund.
MediTrain reserves the right to cancel a course if minimum numbers are not reached. In this case, we will reschedule your booking with no extra cost or provide a full refund.

Onsite Group course cancellation and refund

Cancellation must be advised at least 5 working days prior to the course date otherwise $500 of the course fee will be charged.
When the course is cancelled due to circumstances out of our control, we will reschedule your booking with no extra cost or provide a full refund.

Due to circumstances out of our control, it is sometimes necessary to cancel courses at short notice. We will take all reasonable steps to inform you of any cancellation as soon as possible. We will not be responsible for any costs incurred due to course cancellation.

English Language Requirement

You are required to have an acceptable level of spoken English. A translator may be used, with prior consent from MediTrain when you are not a confident English language speaker.

If you require support because of difficulties with the English language, you must contact us at least 48 hours before your first aid course so that we can discuss this with you.

Learning Difficulties, Disabilities and Physical Requirements

If you have any learning difficulties that may require extra support during your training, you should contact us at least 24 hours before your first aid course so that we can discuss this with you and make appropriate arrangements if necessary.

Worksheet

Failure to complete the pre-course Worksheet means that you will not receive a certificate or unit standards.

Assessment

Our courses are practical and involve groupwork. You will be required to demonstrate to the instructor that you are physically able to perform set first aid tasks in simulated emergency situations. If you are unable to perform cardio-pulmonary resuscitation (CPR) on the floor long enough for the instructor to assess competency, then you may not meet the requirements for a first aid certificate and/or the unit standards (if applicable).

Eligibility for First Aid Recertification

First aid recertification (or refresher) training is required every two years to maintain your certificate.

To be eligible for recertification training, you must hold a valid first aid certificate that is no older than 2 years and 3 months. Your recertification training can only revalidate your existing certificate.

To attend workplace first aid recertification training your previous certificate must show that your previous course was assessed against NZQA unit standards 6402, 6401 and 6400.

If your certificate is not renewed within three calendar months from the second anniversary date of issue, you will have to complete full first aid training. This means that, in order to obtain a recertification certificate, you must complete all parts of your recertification training within 2 years and 3 months of the date of your previous certificate. This includes completing your first aid course and handing in your completed Student Learning Pack Worksheet.

If you have not done your previous training with us, we need a copy your previous certificate for verification before, or on, the course date. Please provide your previous certificate at the time of booking or some other time before your first aid course if possible as this will make the course day less complicated for you and us. You can email us a copy or a photo of it. If you are unable to provide a valid previous certificate, you can attend an additional session to enable you to complete a full workplace first aid course within 30 days of your course date. You will need to pay for a full workplace first aid course.

Course Attendance

The start time of your first aid course is confirmed in your confirmation email.

For our publicly scheduled classes, registration starts at 8:15 am. During the first 15 minutes, you meet your instructor and settle in with a tea or coffee. Training starts at 8:30 am.

Please note that if you arrive before 8.15 am you may be asked to wait outside until the classroom is set up. We start on time.

If you are late, you may not be able to join the first aid course and must reschedule. This is because you have missed content, may interrupt other students and will fail to meet NZQA time requirements. You may be charged 50% of your course fee.

If you are late due to exceptional circumstances, you may be allowed to join the class providing the instructor has time to work through the course component(s) you missed. You may be given additional activities to complete (for example a quiz) to make up for lost time.

You must also return on time from any breaks.

Disclaimer

We have made every effort to ensure the content of this document is correct, and this information is subject to a continuous process of review. MediTrain therefore reserves the right to make changes to training offerings and any other content. However, MediTrain will not accept liability for any errors, omissions or decisions made based upon its contents.

Termination

We may cease to provide you with any courses with immediate effect if you:

act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of MediTrain Ltd, any instructor who provides the courses or any student who attends any course;
steal or act in a fraudulent or deceitful manner towards us or our employees or any other students who may be on our premises or attending our courses;
intentionally or recklessly damage our property or the property of our employees or other students attending our courses;
are suspected of being intoxicated through alcohol or illegal drugs while on our premises; or
are in breach of these terms and conditions.

Sexual/Racial Discrimination or Harassment

Sexual/Racial harassment and/or discrimination are unlawful and will not be tolerated by us. Students who feel they have been discriminated against or harassed by a fellow student, instructor or staff member should contact us directly.

Goods Returns & Refunds Policy

We want you to be completely satisfied with your purchase. Meditrain supplies high-quality first aid kits designed to meet New Zealand safety standards. As our products are intended for health and safety use, we are unable to accept returns for change of mind.

However, if your first aid kit arrives damaged or defective, we will happily offer a replacement or refund.

To request a return or refund:

Contact us within 7 days of receiving your order.
Provide your order number, a description of the issue, and photos if applicable.

Contact Details:

Phone: 0800 084 543
Email: enquiry@meditrain.co.nz
Head Office: 21 Church Street, Onehunga, Auckland

Once approved, we’ll arrange return shipping (if required) and process your refund or send a replacement promptly. This policy complies with the Consumer Guarantees Act 1993 (NZ), which protects your rights if goods are faulty or not fit for purpose.

Feedback and Complaints

We welcome any type of feedback. Feel free to talk to your instructor at any time. Also, you will receive an evaluation form at the end of your first aid course.

All students and clients are encouraged to provide feedback and, if they feel aggrieved, raise grievances. Feedback can be provided verbally to your instructor, administration staff, online at www.meditrain.co.nz or by email. We see feedback as an opportunity for improvements and provide effective procedures for investigating and resolving any issues raised.

If you are not satisfied with any aspect of your training, please follow these steps: In the first instance, speak with your instructor.

If the issue is still unresolved, speak with or write to the Training Manager (email enquiry@meditrian.co.nz, send a letter by post, call or make an appointment to visit the Training Manager at our Head Office). If you choose to lay a formal complaint, please note that a written complaint must be received by MediTrain.

If the grievance is still unresolved, you can raise your concerns with NZQA. You can contact the New Zealand Qualifications Authority (NZQA) by phone on 0800 697 296 or email qadrisk@nzqa.govt.nz. Please visit www.nzqa.govt.nz/about-us/make... NZQA information on how to make a formal complaint.

Intellectual Property

All intellectual property rights in the course materials, courses and the speeches made by instructors at the courses are, and remain, the intellectual property of MediTrain Ltd or Skills for Life Ltd.

You are not authorised to:

copy, modify, reproduce, re-publish, sub-licence, sell, upload, post, transmit or distribute any of the course without our prior written permission
record on video or audio tape, relay by videophone or other means the course given;
use the course materials in the provision of any other course or training; or
remove any copyright or other notice of MediTrain Ltd or Skills for Life Ltd on the course materials.